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In this section

APPLICATIONS

Amplifier Clinical Library

Analytics Improvement Library

Embedded: Refill Management

IDEA

MeasureAble

Pop Analyzer

Pop Insights

Pop Insights: Population Health Module

Touchstone

Twistle Patient Engagement

Value Optimizer

VitalCDM

VitalIntegrity

VitalKnowledge

SUITES

Care Management Suite

Financial Empowerment Suite

Population Health Suite

Touchstone Match


Visit HealthCatalyst.com View Data Sheet PDF

Twistle Patient Engagement

Engage patients with personalized, step-by-step communication and guidance to improve outcomes, safety, and satisfaction
Type: Software Application ID: 3994
Status: Generally Available Revised:  2022-May-12

The Twistle® Patient Engagement by Health Catalyst software delivers personalized, step-by-step guidance to the patient’s mobile phone to keep them on track with their medical plan of care. Care teams are alerted via EHR inbox or a dashboard when patients deviate from the expected course of care so they may intervene before complications ensue; clinicians are more productive because they are able to focus their time on patients who require greater support.

Twistle provides patient messages on their cell phones and a clinical dashboard and emails to alert care teams.

The problem

Patients who are actively engaged in their care—defined as having the knowledge, skills, and willingness to manage their own health—have a 21% lower cost of care. At least 30% of patients don’t understand their treatment plan, which leads to intentional or unintentional non-adherence.

Health inequities among people of different races and ethnicities, geographical locations, and social classes are growing and directly affecting health through the distribution of resources, risk, and power.

Health systems try to engage patients through their existing patient portals, but typically see less than 25% adoption.

Our approach

Twistle uses secure, patient-centric communication to deliver personalized, step-by-step guidance to the patient’s mobile phone to drive care plan and protocol adherence, which improves outcomes, lowers costs, and generates clinical, financial, and operational value:

  • 90%+ patient engagement rates
  • 20% improvement in medication/device adherence
  • 32% fewer readmissions

Benefits and features

Twistle keeps patients on track as they navigate their care journeys:

  • Reach every patient and reduce health inequities with a "patients first" approach. Send messages to patient cell phones via SMS text—the easiest, most convenient way to reach patients; other options include email, EMR portals, and interactive voice response.
  • Integrate clinical content and communication best practices. A rich pathway library includes Smart Pathways™, assessment forms, appointment reminders, instructions, and more.
  • Increase efficiency of care teams. Proactively address common questions and reduce inbound patient calls—and alert care team members when patients need additional help.
  • Provide flexible tech and seamless integration. Automate and personalize patient messages with EHR and device integrations to automatically message patients who meet certain criteria.
  • Increase usability through AI. Twistle learns from user behavior and existing data sets to more accurately predict and deliver the best possible tailored outcome.

Synergies achieved through the combination of Twistle and Health Catalyst include:

  • Personalize engagement pathways using source-of-truth data from the Data Operating System (DOS™). Support personalization of new or in-flight patient engagement pathways with patient-specific treatment regimens and clinical condition data
  • Seamlessly stratify patients. The Health Catalyst Pop Analyzer™ application stratifies and prioritizes patients with specific conditions and risk indicators to trigger outreach. 
  • Provide analytics insights. Contextualize health information and inform the best action to take so that Twistle's personalized patient outreach comes at the right time and for the right reason.
  • Extend the value of Twistle with clinical improvement teams. Data on clinical outcomes matched with specific interactions can help the team further improve patient interactions.

Use cases

  • A clinical quality officer wants to reduce readmissions by overcoming challenges with follow-up calls. Every patient automatically receives post-discharge text messages to confirm prescription fulfilment, discharge instructions, and follow-up appointments. The results: A 62% increase in patient follow-up and a 28% reduction in readmissions.
  • An Anesthesia group wants to reduce the number of phone calls and unnecessary ED visits associated with using a pain relief system that delivers postoperative local anesthetic. A series of messages address various topics including catheter management, medication titration, pain level monitoring, and adverse events. They found that 87% of patients engaged with all messages, phone calls decreased by 48%, and pain relief-related ED visits reduced to zero.

Intended users

  • Patients
  • Care coordinators/nurse navigators
  • Office nurses/staff
  • Case managers
  • Chief nursing officer
  • Chief medical officer
  • Chief quality officer
  • Patient experience officer
  • Service-line leadership

Potential data sources

  • EMR Order Sets
  • Surgery / Procedure Schedules
  • Client Relationship Management Systems
  • Health Catalyst Data Operating System (DOS™)


Key measures

  • Readmissions and ED Visits
  • Length of Stay
  • Procedure Cancellations
  • Phone Call Volume
  • Patient Satisfaction
  • Adverse Event Rates

Success Stories

For examples of how customers have used Health Catalyst products and services to improve outcomes, see our success stories at healthcatalyst.com.

Contact us

For more information on how Health Catalyst products and services can help your organization, please contact us:

  • Reach out to          your sales representative
  • Call us at               (855) 309-6800
  • Email us at             info@healthcatalyst.com

ADDITIONAL INFORMATION

Visualization modalities:

  • Web Browser

Success stories

  • How ChristianaCare Improved Detection of Postpartum Hypertension

  • How Providence Reduced Hospital Readmissions With Digital Care Plans

  • How Swedish Health Services Reduced Colonoscopy Cancelations

Related technology

  • Pop Analyzer

2016-2022 Health Catalyst Products & Data Sheets • Content Updated: 2022-May-12 • CMS: PROD CMS-8.18.3 (SQLE-8x-PROD) • Admin

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Health Catalyst Datasheets

This application is a catalog of technology products, applications, analytics and professional services that are available from Health Catalyst.

Content Updated:    2022-March-21
Previous Publish Date:    2021-May-27
Code Updated:    2022-April-01
Umbraco Version:    PROD CMS-8.18.3 (SQLE-8x-PROD)
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