Terms & Definitions
In this section:
Health Catalyst includes five core categories in the technology offering:
DOS and Software Applications
If your services agreement with Health Catalyst includes access to Technology, Health Catalyst delivers an initial instance of the Technology, ongoing support, and upgrades from time to time, and the Service Description. All of the above is outlined in your applicable Order Form, Service Description, or as otherwise agreed upon by the parties in writing. The Service Description and your applicable Order Forms describes Health Catalyst’s role in any installation or implementation. Any additional services, including custom installation or implementation or deployment configuration beyond the out-of-box capability, will require additional Professional Services. The following is an overview of our Technology:
DOS, its embedded data warehouse, fabric services, attached data sources and data management tools, and any machine learning capabilities that are implemented on the Platform. See Appendix B for a list of available, included Source Marts.
The Health Catalyst Analytics Services Organization may select from our available library of Analytics Accelerators. We deploy these Accelerators in any visualization technology that our Clients' request—typically Qlik or Tableau, although Excel, Access databases, and Power BI are also popular options.
As each deployment of an Analytics Accelerator requires a high degree of customization to meet the client’s needs, we do not treat Accelerators as traditional software. Instead, they are highly customized visualizations that leverage the robust knowledge set and deployment expertise of the Health Catalyst team. Because of the high degree of customization, Health Catalyst does not provide traditional software maintenance or upgrade program for Analytics Accelerators. Instead, our professional services personnel are available to enhance these Accelerators (under contract for such work), or the client’s internal analytics teams can enhance and customize the solution.
Analytics Accelerators may not be included in the Technology Access fee. Please see the applicable Order Forms. Analytics Accelerators are presented in this document according to their respective domains.
Our Technology does not include these optional systems or applications which provide additional capability to DOS and other products offered by Health Catalyst and are not maintained or upgraded by Health Catalyst. Third-party products are not included in the Technology access subscription fee but are available through Health Catalyst for an additional fee.
Product ID: 1829