Terms & Definitions

In this section:

Product Availability Status

Health Catalyst includes five core categories in the technology offering:

• Data Platform: Our cloud-based Data Operating System (DOS) offering is a healthcare-specific, open, flexible, and scalable data platform that provides customers a single comprehensive environment to integrate and organize data from their disparate software systems, enabling a broad range of analytics and applications. DOS is the foundation for the software applications and analytics accelerators below. 
• DOS Options: Additional micro-services that extend the capabilities of the platform. DOS Options are not included in the base pricing of the Technology access fee. 
• Software Applications: Software applications, modules, and suites built on top of our data platform to provide foundational or domain-specific insights and workflow that improve our customers' clinical, financial, and operational performance.
• Analytics Accelerators: Broad range of pre-built data models and visualizations that can be tailored to specific customer needs with third-party visualizations.
• Suites: a group of related applications and/or accelerators that are sold together as a single package.
• Health Catalyst Partners: Includes optional third-party products that are made available by Health Catalyst.

DOS and Software Applications

If your services agreement with Health Catalyst includes access to Technology, Health Catalyst delivers an initial instance of the Technology, ongoing support, and upgrades from time to time, and the Service Description. All of the above is outlined in your applicable Order Form, Service Description, or as otherwise agreed upon by the parties in writing. The Service Description and your applicable Order Forms describes Health Catalyst’s role in any installation or implementation. Any additional services, including custom installation or implementation or deployment configuration beyond the out-of-box capability, will require additional Professional Services. The following is an overview of our Technology: 

DOS, its embedded data warehouse, fabric services, attached data sources and data management tools, and any machine learning capabilities that are implemented on the Platform. See Appendix B for a list of available, included Source Marts.
Software Applications, Modules & Suites, which are traditional native web or mobile products that do not require supplementary visualization tools. Examples include Touchstone (comparative analytics) and Leading Wisely. Modules are similar to Software Applications, except that they have a dependency upon a base Software Application and can not be deployed without the base Software Application. Suites are groups of Software Applications and Modules that are related or work closely together, often in a common framework.

Analytics Accelerators

The Health Catalyst Analytics Services Organization may select from our available library of Analytics Accelerators. We deploy these Accelerators in any visualization technology that our Clients' request—typically Qlik or Tableau, although Excel, Access databases, and Power BI are also popular options.

As each deployment of an Analytics Accelerator requires a high degree of customization to meet the client’s needs, we do not treat Accelerators as traditional software. Instead, they are highly customized visualizations that leverage the robust knowledge set and deployment expertise of the Health Catalyst team. Because of the high degree of customization, Health Catalyst does not provide traditional software maintenance or upgrade program for Analytics Accelerators. Instead, our professional services personnel are available to enhance these Accelerators (under contract for such work), or the client’s internal analytics teams can enhance and customize the solution.

Analytics Accelerators may not be included in the Technology Access fee. Please see the applicable Order Forms. Analytics Accelerators are presented in this document according to their respective domains.

Third-Party Technology

Our Technology does not include these optional systems or applications which provide additional capability to DOS and other products offered by Health Catalyst and are not maintained or upgraded by Health Catalyst. Third-party products are not included in the Technology access subscription fee but are available through Health Catalyst for an additional fee.